Terms and Conditions

 

1.0 – General

1.1 – We endeavour to not make any mistakes, however please check the car specification, car service record and anything else that is relevant to your purchasing decision with your sales representative before placing an order.
1.2 – Stirling Vehicle Solutions Ltd. will pass to you all keys, manuals, service records and radio codes received.
1.3 – It is agreed between the contracting parties that all disputes arising out of any contracts or agreements entered into will fall under the jurisdiction of the courts of Scotland and the laws of those will apply under the provisions of the contracts (Applicable Law) Act 1990.
1.4 – The vehicle does not belong to the customer until it is paid for with cleared funds.
1.5 – Any redistribution or re-production of any part of this website including, content, graphics, design and layout are strictly prohibited.

 

2.0 – Deposits and Pre-payments

2.1 – A minimum deposit/retainer of £50 is required with every order to show the customer’s commitment to purchase the vehicle and Stirling Vehicle Solutions Ltd. commitment to supply the vehicle. Any payment made in excess of £50 will have been individually negotiated between Stirling Vehicle Solutions Ltd. and the customer.
2.2 – If the customer fails to pay the outstanding balance of the agreed purchase price without lawful reason by the agreed date, or fails to collect the vehicle by the agreed date Stirling Vehicle Solutions Ltd. will be entitled to treat the agreement as cancelled by the customer and offer the vehicle for re-sale. Stirling Vehicle Solutions Ltd.will be entitled to claim from the customer any reasonable losses suffered which may include but are not limited to stocking charges, unrecoverable extras fitted to the vehicle, and any reduction in value of the vehicle.
2.3 – Stirling Vehicle Solutions Ltd. will be entitled to use the deposit and any prepayment to reduce its reasonable losses. Any excess will be returned to the customer and any shortfall will be paid by the customer. If Stirling Vehicle Solutions Ltd. failed to deliver the vehicle by the agreed date, Stirling Vehicle Solutions Ltd.shall return the deposit and any prepayment to the customer and shall be liable to the customer for any reasonable losses the customer may suffer.

3.0 – Part-Exchange

3.1 – Any part exchange allowance agreed with a customer is based upon either the customer’s description of the vehicle to Stirling Vehicle Solutions Ltd. or upon its inspection by Stirling Vehicle Solutions Ltd. or an agent on behalf of Stirling Vehicle Solutions Ltd. Valuations are based on the assumption that a valid V5 will be handed over by the customer.
3.2 – Part exchange vehicles will only be accepted when accompanied by a valid V5 (Logbook). If you do not have the logbook for your part exchange vehicle in your possession, please contact your sales person as soon as possible.
3.3 – In the event of subsequent damage to the vehicle (fair wear and tear accepted) or if the customer knowingly gave incorrect information concerning the vehicle or has concealed a defect in the vehicle which Stirling Vehicle Solutions Ltd. relied upon, Stirling Vehicle Solutions Ltd. may decline to take the vehicle. In this case Stirling Vehicle Solutions Ltd. will try to agree with the customer a new allowance. If no agreement can be reached, the customer shall either pay the full price or Stirling Vehicle Solutions Ltd. will be entitled to treat the agreement as cancelled by the customer and the provisions of clause 7 shall then apply.

4.0 – Warranties

4.1 – The vehicle will be supplied with the balance of the manufacturer’s warranty where available. Where the manufacturer’s warranty has expired supplying dealer warranty terms will apply. Extended warranties are available at an additional cost to the customer, please speak to your sales representative.
4.2 – Any claim by the customer based upon defects in the quality or condition of the vehicle shall be notified to Stirling Vehicle Solutions Ltd. within a reasonable time of the date of delivery, or where the defects were not apparent on a reasonable inspection, within a reasonable time after discovery of the defects.

5.0 – Important Payment Information

Acceptable methods of payment are as follows:
5.1 Credit card – Please speak to your sales representative.
5.2 Electronic Transfer – To: Bank of Scotland, Sort Code: 80-22-60, Account No: 22270760. Payable to Central EV Scotland Ltd, quoting the reference number of the vehicle you are purchasing.
5.3 Cash – Due to Money Laundering Regulations, Stirling Vehicle Solutions Ltd. are unable to receive sizable cash payments. Any intended cash payment i.e. deposit/initial payment will need prior authorisation from Stirling Vehicle Solutions Ltd. Director. For further information please speak to your sales representative.

 

6.0 – Delivery or Collection

6.1 – To ensure you are able to collect your vehicle as planned it is essential that you bring with you on the day of collection: Your DRIVING LICENSE stating your current address is required. If you do not possess a license with your current address on it, please contact your sales representative as soon as possible
6.2 – Delivery options can be organised with your sales representative at any time during the purchasing or disposal process.

 

Salary Sacrifice - Please refer to Fleet Evolution for their Terms and Conditions - Fleet Evolution are a specialist provider of Business Contract Hire cars, packaged into salary sacrifice schemes. 

 

 

What can you do if you wish to complain about our services?
if you wish to make a complain, please contact us in the first instance by emailing us at info@stirlingvehiclesolutions.co.uk and address your correspondence to the Customer Services Manager. If you remain dissatisfied with our response about the service we provided then you have the right to refer the matter to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Please speak to us if you are unsure of the contents of this Information Notice.

 

Terms and Conditions of the Vehicle Order
By accepting and signing off on this order, you agree that the vehicle is being used for your business, social, domestic or pleasure purposes. You agree that you have chosen the Vehicle relying on your own skill and judgement and that the vehicle will be suitable for the purposes you require.


The name Stirling Vehicle Solutions Ltd. and all logos used are registered trademarks.

Privacy Statement

 

  • At Stirling Vehicle Solutions Ltd. we collect and use information directly from clients when they contact us, register with us or apply for any of our services. This includes personal data.
  • We provide transport solutions and funding to small and medium size organisations plus private individuals.
  • As part of our services we sometimes require personal data which would mainly come directly from enquiries via our website, Facebook page, phone calls or face to face interaction with existing or potential clients.
  • We need to process personal data for clients and potential clients for their legitimate interests or the legitimate interests of a third party for the benefit of our clients unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
  • Details that we may require and hold to carry out our services include:
  • Full name, current and previous addresses
  • Contact details including, telephone, mobile and email
  • Job title(s)
  • Current and previous employment
  • Date of birth
  • Employment history
  • Bank details
  • Personal details are retained for 5 years from the last date of contact. We do not transfer or share personal data to any third parties other than with vehicle suppliers, funding sources. We never sell personal information.
  • We will not disclose personal information to other third parties under any circumstances without a client’s prior permission to do so and then only in relation to those services requested by a client unless required to do so by law.
  • You have the right to request us to remove your personal data or obtain a copy of the information that we hold about you. You may request correction or removal of any information that you believe to be inaccurate. There are no charges for removal or information requests and to make such a request please contact us at: www.stirlingvehiclesolutions.co.uk or call 07960672773 or email info@stirlingvehiclesolutions.co.uk. Requests will be completed as soon as possible and definitely within 30 days of our confirmed receipt.

 

Our website has SSL certification (https) encrypting data exchanged for security purposes and all personal data is held on a secure server based in Europe. Data is also stored on secure password encrypted devices.

Should we be aware of any data breach we will inform those with personal details held and affected as soon a possible, secure the breach, investigate the incident and if necessary inform the Information Commissioner’s Office (ICO)

Stirling Vehicle Solutions Ltd. is registered under the Data Protection Act 1998 with the Information Commissioner’s Office (ICO). Registration Number: ZB295353

Website Disclaimer

 

The information contained in this website is for general information purposes only. The information is provided by Stirling Vehicle Solutions Ltd. . While we endeavour to ensure all information is accurate and up-to-date, neither Stirling Vehicle Solutions Ltd. or any third parties, make any representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Stirling Vehicle Solutions Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Stirling Vehicle Solutions Ltd. take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.