Frequently Asked Questions

We complete a Vehicle Checklist with your requirements which lists the specific details you’re looking for and then agree it with you before we begin our search.

We ask for a retention fee to research the market for you in advance,. The sourcing fee is payable 48 hours after vehicle delivery.

3 days to 3 months is usual however we work to your timescale where possible. We ask when you expect to take delivery of your new vehicle and work towards achieving that timescale for you. If we know the market or deals will improve in the future we make you aware of this and work with you to meet your needs.

Usually you pay the dealer direct when the time comes to do so – the only money we’ll ever ask you for is our fee. However on occassion we may source your vehicle directly from an auction house where by payment options would be discussed.

Customer service is our top priorty and we pride ourselves in looking after our clients and so we offer a customer satisfaction guarantee that means you can request a full refund of the fee if you aren’t happy we’ll even call you to check because we truly want you to feel so happy about the service that you’ll come back to us again next time and recommend us to others.

No, we are not motor dealers – we help buyers find their vehicle of choice with a lot less hassle and at a great price. You buy the vehicle direct and title is transferred from the seller to you in the usual way.

Most vehicles will come with a manufacturer or dealer warranty. If for whatever reason there isn’t a manufacturer’s warranty (Kia and Hyundai are 7 & 5 years warranty) We negotiate a warranty for you from the supplying dealer as part of the deal. You may request extended warranties at the dealers discretion.

Not directly. This will either be arranged directly with the dealership you will be purchasing the car from and your self, or we can refer you to a Credit Broker who can advise and arrange the best possible solution to suit your needs. We do not recieve any form of commission or kickback from the broker as we firmly believe in trying to attain the best deal possible for our customers. 

If we aren’t able to beat a quotation that you’ve received from a dealer direct then we would tell you that you probably already have the very best deal available and to take it without delay because if we can’t beat the quote then that’s exactly what you have. (We may ask you to come work for us)